🛡️ Privacy Policy - Hervux

Last updated: (13/11/25)

This privacy policy explains how Hervux collects, uses, protects, and shares your personal information when you visit our website or make a purchase.

By using our site, you agree to the practices described below.

1️⃣ Information We Collect

We collect the following information when you interact with our site:

A. Information You Provide:

When placing an order, you provide us with:

  • First and last name

  • Postal address

  • Email address

  • Phone number

  • Payment information (encrypted and not visible to us)

B. Information Collected Automatically:

When you browse the site:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Browsing duration

  • Cookies and similar technologies

C. Information From Third Parties:

If you use an external login method (Google, Facebook, etc.), we may receive certain public profile information.

2️⃣ How We Use Your Information

We use your data for the following purposes:

A. Order Processing

  • Preparing and delivering your items

  • Managing payments

  • Sending order confirmations and tracking information

B. Customer Support

  • Answering your questions

  • Handling returns, refunds, or disputes

C. Improving the Website

  • Optimizing navigation

  • Analyzing website performance

  • Detecting bugs or unusual behavior

D. Marketing (With Your Consent)

  • Sending newsletters

  • Promotional offers

  • New collections, private sales, discounts

You may unsubscribe at any time by clicking “Unsubscribe”.

3️⃣ Sharing Your Information

We never sell your personal data.
We only share information with essential service providers:

A. Service Providers

  • Payment platforms (Stripe, PayPal, etc.)

  • Shipping carriers (UPS, USPS, DHL, etc.)

  • Email marketing tools (Mailchimp, Klaviyo…)

  • Analytics tools (Google Analytics, etc.)

These third parties use your information solely to perform the required services.

B. Legal Requirements

We may disclose your data if required by law (fraud, investigations, court orders).

4️⃣ How We Protect Your Information

We implement several security measures to safeguard your data:

  • Secure HTTPS connection

  • Encrypted payment data

  • Restricted access to customer information

  • Secure servers meeting international standards

No security system is perfect, but we take all necessary precautions to ensure maximum protection.

5️⃣ Data Retention

We retain your data for:

  • The time needed to process your order

  • Longer if required by law (tax purposes, warranties…)

  • Marketing data is retained as long as you remain subscribed

You may request deletion of your data at any time (see Section 7).

6️⃣ Cookies and Similar Technologies

We use cookies to:

  • Improve user experience

  • Save your shopping cart

  • Understand how visitors use our site

  • Personalize recommendations

You can manage cookies through your browser settings.

7️⃣ Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Withdraw your consent (newsletter)

  • Request a portable copy of your data

To exercise your rights, contact us at:
📧 support@hervux.com

8️⃣ Protection of Minors

Hervux does not knowingly collect information from individuals under 16 years old.
If such data is collected unintentionally, we will delete it immediately.

9️⃣ Changes to This Policy

We may update this privacy policy at any time.
The update date will appear at the top of this page.

🔟 Contact

For any questions related to this policy or your personal data:
📧 support@hervux.com